Customer Testimonials
Easy and pleasant buying experience. They do an excellent job of cleaning and prepping pre-owned vehicles. They employ good people for sales roles (Luis is a good guy). And they good vehicles at good prices. Would shop there again.
Jonathan, my sales representative was great. No stress in working with sales process. Everything was pretty straightforward and no pressure. I think I got an awesome car for a price in my budget.
Great service
Another positive experience, this time with service department. Shyanne who did the processing and Brian the EV tech did a great job and were able to take the time to send me a video to show the updates they installed as well as provide the printout of it as per my request. They also provided a free loaner car so I didn't have to wait there. There is a closer Chevy dealer to me but these experiences are why I always take the time to go further to go to this one.
Good sales person; terrible finance person.
Great experience with Tony at the Salinas Honda location who was exceptionally great and friendly, he made the new car shopping for my growing family so easy while making us feel heard. I will definitely be recommending anyone who I know is in need of a car his way.
sam and damien are absolutely scammers. in my opinion, youd 100% be safer to buy/get service your car from a private seller/mechanic. dealerships are known to be scummy businesses, but this one certainly takes the cake.
I’ve never had an easier car purchase. Everyone that helped me was quick to reply and very knowledgeable. Highly recommend purchasing a car here.
Jerry the salesman and Daniel the finance manager took great care of me and my family getting us into a nice Volkswagen Passat for a great price. Would definitely recommend anyone to work with them.
Great and friendly customer service with excellent communication. Clear estimates and upfront pricing for suggested work.
Three years ago, I accompanied my sister who was purchasing a vehicle at Capitol Volkswagen. As I waited for her to complete the paperwork, the sales manager approached me & inquired if I was interested in making a purchase as well.
At the time, I wasn’t financially prepared to do so. I explained that I was currently under a lease with 7 months remaining & expressed my concerns about the car being over the contracted mileage limit.
The sales manager offered to look up my lease information and before long, I was offered a great deal to lease a brand ... Read More Google - Oct 23, 2026
I hate car salesman and car dealerships! But, this experience was tolerable. The low pressure sales was nice, Darius was very laid back and knew all the details about various Subaru models. I feel I got a reasonable deal on a Crosstrek, and the manager, Derek, offered to repaint a small blemish before I took over. One slight negative was Derek stating he was offering a “firm handshake and a full tank.” Alas, the car had 1/4 tank at pickup, but all in all, not a bad experience.
Mychal and the team were responsive, friendly, and accommodating.
My first experience with the Service manager Sam and he is a jerk! I will never return for service again. He is not personable at all and came across rude and unprofessional! I hope he gets demoted or better yet fired!!! Customer service does not exist there anymore. A few months back the service department was better. Don't waste your time and money here!
Awesome people great experience!! AAA+++
Extremely helpful, fast & easy
They scammed the shit out of me. If you want an honest dealership, this is not the one for you. During their inspection of the car I was going to buy, they gave me the inspection sheet with everything wrong with it, and told me that they fixed some of it, but didn't know what they actually fixed, he said they "probably topped up the brake fluid and oil" which was also NOT TRUE the brake fluid is LOW AS HELL. I just have a sheet now telling me the problems the car had before which is ... Read More Yelp - Oct 7, 2026
Don't buy from these people advertised a price and scammed many people. Wouldn't agree to advertised price. Bait and switch
I took my son's car to Team Chevrolet Vallejo for an oil change. I was told they would take care of certain things, but unfortunately, much of what I was told turned out not to be true, Later that same day, I received a text message from the service manager saying that the car was ready. I replied to the text asking whether someone could pick me up or if I should call an Uber. He responded that the connection was bad and that he could not read my message properly. I eventually found my own ride back to ... Read More Yelp - Oct 3, 2026
Alexis my rep was great. Low pressure, responsive. Relatively little dealer shenanigans and quick through finance. E-signing speeds things up nicely.
Best EV inventory (and other GM EV inventory) in the area. They're not my closest dealership, but they have the inventory and the pricing is reasonable after some simple negotiation, so I keep coming back here. Total of 3 EVs purchased and 2 EVs traded in at this dealership.
Thank you to Gil and all at Sunnyvale Honda very kind employees, peaceful atmosphere, and will stay with you to answer questions as long as you need
Manny helped me get my dream vehicle. This place was very straight forward and helpful. Would definitely recommend them and will be referring people here! Ask for Manny to help you have your best car buying experience!
Beware as their website falsely claims that they accept check, that it doesn't say is that they only accept checks UP TO $250.00 ONLY, False Advertisement. If you use a credit card they will charge you %3 finance charge so you have to scan your ATM with your pin number
Omg my dealer was so awesome went completely over everything in the car he was very detailed I give him 10 out of 10! Even had a bow!
Customer service and motivation to sell, hire people that actually care about selling and helping out the customer I would recommend concord Chevrolet fast efficient, great experience and also great deals everyone is so friendly. Bought our truck within 90 minutes. They have bilingual Spanish speakers also
The experience at the dealership is good I got my last 4 cars from them
I love how they let you know that other things need to be fixed on your car. I love the fact they show you a video while inspecting your car.
Frank Williams is a good guy to work with on automotive issues.
Jerry is a great person to deal with, no pressure no push. Love him
Great customer service, love the shuddle service has returned. I’m a return customer thank you
great experience buying my camaro quick easy and painless freindly employees.
Gabi was very knowledgeable & helpful with the purchase of our vehicle. She made the entire process stress free!
Tuesday I made an appointment for service. I was told I needed I needed a 789.93 [Other]: Turbocharger Intercooler Hose . part #39017739 & a Knock Sensor. Wednesday I was told the hose was out of stock. thursday I was told the part they put on was defective and they had to order a new hose. Friday I was told other people were ahead of me & he wanted the job done right He did not want the mechanic to hurry to get it completed today. 1:00 Saturday and I still do not have my car back. Saturday I was wondering when I will ... Read More Yelp - Aug 24, 2026
Great team helped with all aspects of the purchase. Ended up buying 2 cars; they made it easy, transparent— excellent service. Thank you!
I am a Costco member and the the reason we bought car from Capitol Hyundai as you had gray exterior color available otherwise we would have bought car from Hundai of San Bruno as they were upfront with Costco member pricing for the car where as I was getting different quotes
If you have low tolerance for BS - this is the place for you. Carlos was extremely helpful in responsive in getting me the best deal possible, and even came in on his day off to fit MY schedule! I've traded in a few cars in my life, and always without fail, you get one price over the phone, and then once they get you in-person they start with excuses why they can't honor it - but NOT here. They didn't try to talk their own offer down even after seeing damages on the car they didn'... Read More Yelp - Aug 20, 2026
Efficient, thorough, not pushy Nope K even came in on his day off to help us test drive and finalize the purchase
Great service, great price, highly recommended
Great sales personnel. Wonderful experience for buying or leasing a car. This was my second car bought at this dealership.
The manager Luis will reply quickly and Chris will help you with passion, but the whole store is too busy or their efficiency is too low. i need to wait for so long to get my lease, contract, etc. done, which is annoying because nobody want to spend that much time in the office.
Great sale and service teams!! I have received support from both departments in a timely matter! Shout out to Tiffany for going above and beyond when I inquired about an EV! Definitely recommend to anyone seeking a car! I am truly grateful for having a reliable and affordable vehicle!
Nathaniel was very helpful and informative. We got everything we wanted for our car.
Recently took my hybrid Chevy Volt, there for the first time for a check engine light related to the lithium battery. Luz, the Service Consultant was very friendly and explained what they were going to check, they did a great job and got it done on time. Very happy with the experience.
The customer service was professional from start to finish and I was extremely pleased with my experience at Team Cadillac.
SIMPSONS CARTOON EPISODE SET IN VALLEJO! A bizarre question: Have you ever wondered what it would be like to live in a cartoon? It's a place populated by exaggerated "caricatures" of people, who think in exaggeratedly stupid ways and devise exaggeratedly crass, crude and clumsy schemes, which backfire on them. You can find out what living in a cartoon is like by reading the story below. It's called "Homer Simpson And The Sleazy Car Dealer." [Btw, you can expect a surprise "twist" at the end.] PHANTOM $7,000 Homer picks out a used car ... Read More Yelp - Jul 27, 2026
Not a good buying experience. Car actual condition not represented well. Title and registration issues causing continued problems. Additional costs out of my pocket and time.
Kenny was a great salesperson, helpful, kind and willing to go the extra mile. Had a great experience from the first call to the end of the sales process.
Damian was excellent. Super helpful and understanding that I had a budget to stick you. He helped me set the controls before I left and was super friendly. The paperwork was easy and went fairly fast. Thank you
Very nice and kind easy to work with don't have any complaints Thank You
The representatives at the dealership are very friendly and cooperative. Xavier took an extra effort to make a video of the car and send it to me and that has significantly contributed in purchasing the Cadillac Optiq. Since my home was far away from the dealership, they ensured I get all the process done online and just go and pick up my car.
I was unhappy with the lack of service from Luz. I called the morning of picking up my car to please have it up and ready. I had to wait over 30 minutes .
Team Cadillac is excellent with their communication when getting the vehicle serviced. They are all knowledgeable and friendly.
This was my first time bringing my truck to them and it left a bad taste in my mouth. I asked for an itemized print out of all work performed and they didn't do it. I asked what the price was for the engine air filter before they replaced it and they just replaced it without my okay. $167.00 for a $10.00 dollar part. They deducted $30 from my bill for their incompetence. I feel like i was taken advantage of and it just doesn't feel good at all. If i would have known it was going to be that price ... Read More Yelp - Jul 2, 2026
I was disappointed with my recent experience regarding my daughter’s Nissan Kicks. I initially scheduled service at Team Cadillac, only to find out when I arrived that I had actually been assigned to the Mazda dealership next door because of the type of vehicle. That information should have been communicated before my appointment instead of me finding out after I arrived.
My biggest concern was the repair estimate. I purchased both an extended warranty and a service warranty specifically to help cover unexpected repairs, yet I was told the mass airflow sensor would not be covered and that I ... Read More DealerRater - Jun 30, 2026
Team Cadillac did an excellent job, particularly Kenny and Dale. We appreciate the great experience.
I previously had a fantastic experience working with Stan. I brought my Escalade in for service on an ongoing issue as well as additional issues. A new service person Neyally was assisting me. I literally had to fight to get updated on my car. They kept it for 4 weeks due to a warranty approval issue. You’d expect their keep me apprised of the progress- or lack there of on a daily basis. But apparently they never felt it was necessary. I went an entire week without hearing anything from them all the while having to pay for a rental. ... Read More DealerRater - Jun 26, 2026
Team Cadillac took care of my service and warranty work with great professionalism and care.
Nate was awesome, best car buying experience I had. They had everything ready to go and I was in and out. Love these guys and will be back. Also with a few items needing fixed they jumped on it without question. A+ service!
Team Chevrolet mechanics does excellent work and the customer from Luz, Damian and Nate is outstanding! I truly appreciate them.
always courteous, prompt service. Nallely checked my records for extended warranty coverage without me prompting her- much appreciated!
I am always completely satisfied with the level of customer service. Luz has been my service advisor since I purchased my vehicle in 2018. I won’t take my car anywhere else.
Excellent dealership with customer service-oriented staff who made it very easy to do business and complete my purchase online.
Did not like to contact service had to call Miss Garcia for everything I wasn’t happy with her
Great people,great service. I was able to find what I liked and was out the door in no time at all. Seamless transaction
The service dept is outstanding. They are always professional and a pleasure to work with. I recommend this business to all I know. Thank you Damien for all you do!!!
Nate and the team were amazing. Super happy with the service and support and would highly recommend them to anyone
After a long time my service experience was satisfactory. I do not want wish to elaborate.
Received outstanding service & communication from the gentleman overseeing the repair process of my Cadillac. He went over & beyond regarding some information & paper work I needed, as well as when I came in to pay he explained a different payment option that might be a good idea to use!
The overall experience at Team Cadillac was really good! From the moment I contacted them for a deal to when I signed and picked up the car, the experience was smooth, prompt and professional. Sean Chatelian in particular was amazing, very polite and orchestrated the deal flawlessly. I Highly recommend this store to anyone looking to have a great car leasing or buying experience in the Bay Area. The set up and prep of the car was also very well done
Frank was very helpful in explaining therally on what type of service for my Cadillac Escalade
The dealership has an established set of procedures that allow appointment setting and service activity to flow smoothly
The service advisor is very helpful, polite and knowledgeable. The service advisor explains clearly what is needed to be done.
We love Team Chevy. Been going there for years! Frank and Damien are great in the service department and make sure their customers are taken care of. Shout out to the service department for keeping us safe on the road. Loaner car situation is always a problem that can use some improvement. Thanks Team Cadillac
Absolutely amazing experience working with Damien Ferrara! He was professional, honest, and incredibly helpful from start to finish. He made the entire process smooth and stress-free with no pressure at all. Clear communication and top-notch customer service. Highly recommend asking for Damien Ferrara!”
It seems as though the service team is well cared for which in turn allows them to provide the customers with outstanding customer service. From Erica to Damien, Nalally and in the beginning Stan all the way down to the person that handles drying my car after a wash. All very helpful. Thank you to your service.
Made the experience fast and easy. Was all ready to go when I showed up and just needed to sign some docs and go.
always pleasant, friendly, and very accommodating. The Cadillac Service team provides an up front and very detailed report of the service(s) needed. And, love that I get a video update of my car's current maintenance status. Easy to schedule, and usually on time with quoted duration of service. Highly recommend this location and team. Thanks Luz!
I recently purchased an Outback Limited XT here. Trinity initially assisted me and was very helpful, but due to her absence, I ended up working with Jaray to complete the purchase.
After the purchase, I noticed that some parts were missing (cargo cover and rear wiper cover). I reached out to Jaray, who mentioned he could provide them at employee pricing.
However, the follow-up was extremely poor. Despite multiple attempts, I did not receive clear communication or accurate pricing, and the pricing I was given appeared higher than standard retail, which is unacceptable for employee pricing.
The lack of proper ... Read More Google - Apr 25, 2026
I am extremely disappointed with the level of communication and overall service I received. Throughout the entire process, I was the one consistently having to follow up just to get updates on my vehicle. This is not the standard I expect from a professional service provider.
When I initially completed my service paperwork, I clearly indicated that I had a warranty. However, when I finally received the diagnostic report, I was told that my warranty information had not been provided. This resulted in additional and unnecessary delays while the warranty company was contacted and approval was obtained. That process alone ... Read More DealerRater - Apr 23, 2026
We enjoy this dealership very much. The entire staff seems happy and friendly and all provide great service. We are 4 vehicle purchases in and use the service for them. We are very satisfied.
I love this dealership because Luz work there. She is very kind and friendly very professional love love love her.
Waited 2 hours for Saehee in finance. I was told it’d be 45 minutes, yet 120 elapsed. Then Saehee - the only finance person working that day - had to leave. Someone else tried to fill in, but Saehee locked her computer so we couldn’t finish. I left without signing for the car I agreed to buy. This is not my first car buying rodeo - it’s 2026 - do we still need to plan an entire afternoon to sign papers in finance and decline bogus add-on options?
Good service dependable and good technicians very thorough. Thank you for the service. good mechanics and good coffee love y’all Service. Thank you very much.
Went in to get my car serviced for tire servicing, to get my sensors checked out and asked about a rattling noise the engine was making do to some damage that I know I did. After my car spent a day at their shop, I left with only having the tires serviced but they didn't turn off the check light on my dash, didn't get to the sensors and said they couldn't find the source of the rattle issue, and paid more than intended to. I went under my car and found the source of the rattling ... Read More Yelp - Mar 31, 2026
Excellent Service! Damien helped get the parts need for my repair and the helped me get my car fixed. He's friendly, and knowledgeable. A pleasure to work with.
Very shady deal not sure what the finance manager was up to
Bought a car from them roughly 5 months ago. Sounded like a solid deal, we agreed on a price of 45k. I drove 100+ miles the next day to go buy the car. They then told me "oh sorry the computer updated and now the price is 47.5k" and then also gave me 1k less for my trade. Scummy dealership, nice car though...
I got a great offer on my car, but when I went in at 5:15pm the office was completely empty. I yelled hello to no answer. I tried calling the business card I was given earlier that day, but no answer. They called me back after I left, so follow up was good. (Turns out they were next door.) I was already at a different dealer. So they missed the deal. Even though the other offer was $100 less