Team Cadillac - Your Caddilac Dealer in a Vallejo, CA

Bought an Ioniq 5. Sales by Simmon. Excellent experience. No add on, no hidden fee, professional, no pressure easy process. Thanks.

Damian was excellent. Super helpful and understanding that I had a budget to stick you. He helped me set the controls before I left and was super friendly. The paperwork was easy and went fairly fast. Thank you

We had a great experience with Damian, the sales rep. He was professional, informative, and not pushy. We appreciated his helpfulness and professionalism.

Very nice and kind easy to work with don't have any complaints Thank You

People are great and very helpful. Came in for my annual oil change on my Niro plugin HB ended up purchasing a EV 6 got a good price for my Niro trade in.

The representatives at the dealership are very friendly and cooperative. Xavier took an extra effort to make a video of the car and send it to me and that has significantly contributed in purchasing the Cadillac Optiq. Since my home was far away from the dealership, they ensured I get all the process done online and just go and pick up my car.

I am a 74 year old widow and have never bought a car by myself! I list my husband in August 2025! Gabe and Cesar made my experience amazing! It was never stressful and I never felt pressured! I walked out of the dealership feeling like I made an excellent deal! And my husband would have been proud!

I was unhappy with the lack of service from Luz. I called the morning of picking up my car to please have it up and ready. I had to wait over 30 minutes .

Team Cadillac is excellent with their communication when getting the vehicle serviced. They are all knowledgeable and friendly.

Jaray and Sam made the biggest impressions on us because they were the team members we interacted with the most throughout our car-buying experience. Jaray's initial impression and his follow-up communication were the main reasons I chose to return to this dealership instead of visiting another location. During our test drive, he was attentive, personable, funny, and incredibly knowledgeable. He never made us feel pressured to make a purchase. Instead, it felt like we were talking with a trusted friend who genuinely wanted to help us find the right vehicle by sharing honest advice and answering all of our questions. That level of authenticity and customer service made a lasting impression. Sam was equally helpful because she was the person we worked with on the day we completed our purchase. She was patient, professional, and worked diligently with us throughout the process. She took the time to answer our questions, helped us find a price that we were comfortable with, and ensured we felt confident in our decision. Her support made the purchasing process smooth and enjoyable. Together, Jaray and Sam created a welcoming, trustworthy, and stress-free experience that exceeded our expectations.

I was disappointed with my recent experience regarding my daughter’s Nissan Kicks. I initially scheduled service at Team Cadillac, only to find out when I arrived that I had actually been assigned to the Mazda dealership next door because of the type of vehicle. That information should have been communicated before my appointment instead of me finding out after I arrived. My biggest concern was the repair estimate. I purchased both an extended warranty and a service warranty specifically to help cover unexpected repairs, yet I was told the mass airflow sensor would not be covered and that I would have to pay nearly $1,000 out of pocket. I was told it wasn’t covered because the part had supposedly been replaced before, something I had no knowledge of. The explanation didn’t make sense to me and left me feeling confused. Instead of feeling like someone was trying to help me understand my options, I felt like I was being pushed into paying for an expensive repair. I declined the repair because the cost was unreasonable, and I left feeling like the focus was more on making money than helping the customer. Unfortunately, based on this experience, I will not be returning.

Team Cadillac did an excellent job, particularly Kenny and Dale. We appreciate the great experience.

I had an excellent time purchasing my vehicle, Dang was amazing he showed me the car and I immediately fell in love. I was also given exceptional service by the used car sales manager Justin. They showed me the ins and out of my purchase and I couldn’t of asked for a better team to help!